Chatbot & Ai

HELPING BUSINESSES IMPROVE CUSTOMER EXPERIENCE!

In this new digital era where technology has taken us by storm, Chatbots are redefining ‘Online Consumer Experience’ on web, social and mobile.

Bots have evolved from being ‘Transactional’ (Q&A and FAQ, IT Support) to providing ‘Assistance’ (IT Support) to taking ‘Decisions’ on the job. Between the two main kinds of Bots – Rule Bot and Artificial Intelligence Bot, AI Bots are gaining higher acceptance because of their ability to learn and deliver a real customer experience.

Key Industries Where Chatbots Are Being Used:

ecommerce online

Ecommerce & online Marketing

Customer-Service

Customer
Service

Travel-Tourism-&-Hospitality

Travel Tourism & Hospitality

Banking-and-Financial-Services

Banking and Financial Services

HR

HR &
Recruiting

Chatbots-as-assistants

Chatbots as
Chat Assistants

IOT-&-Voice

IOT & Voice

Online-publishing

Online
Publisher

To implement a Chatbot for your business, we follow the process below:

Data driven approach: From analysing data to building insights about your visitors, we dig deeply into each aspect. For e.g. recently, we developed a Chtabot for one of our clients after analysing their previous 2-year old Facebook data, and set up a Facebook Chatbot that has doubled their response time.

Implementation: The insights collected during Step 1 are implemented to automate certain actions and connect & respond to the audience faster.

Chatbot-and-Ai-Image--2

Key benefits of Chatbots are:

1.Access Anywhere: Users can connect with your Chatbot anytime anywhere, using any device.

2.Increased Adoption: The user-friendly interface and human-like interaction increase the chances for more meaningful interactions.

3.Personalized: As the Bot knows whom it is talking to, user specific content can be generated and conversations can be made personalized.

4.Low Development Cost: Using Web services, Bots can be implemented across platforms, eliminating the cost for developing additional apps.

5.Less Maintenance: Bots can be upgraded without any installation required on User’s device, usually with zero or no downtime.

6.Self Learning: One of the most significant feature of the Bot is machine learning that allows it to become smarter and self equipped with less human intervention.