{"id":4726,"date":"2018-05-23T10:40:01","date_gmt":"2018-05-23T10:40:01","guid":{"rendered":"http:\/\/puredesignsolution.com\/blog\/?p=4726"},"modified":"2018-05-23T10:40:01","modified_gmt":"2018-05-23T10:40:01","slug":"tackle-negative-fake-google-reviews","status":"publish","type":"post","link":"https:\/\/www.puredesignsolution.com\/blog\/tackle-negative-fake-google-reviews\/","title":{"rendered":"How to Tackle Negative or Fake Google Reviews?"},"content":{"rendered":"<p style=\"text-align: left;\">Are you exhausted of seeing yet another negative review on your Google My Business Account? You are not the only one! In the current digital world, anyone can create a fake account and leave a positive or negative review regardless of any security check or prior approval. And the worse part is that these reviews directly reflect your company\u2019s ranking. According to a survey report, conducted by Dimensional Research, stats indicate that 90% of respondent\u2019s buying decisions are influenced by \u2018Google Reviews\u2019. If anyone drops a negative or fake Google reviews, it can dramatically lower your business ratings and reduce brand credibility online.<br \/>\n<!--more--><\/p>\n<p style=\"text-align: left;\">Therefore, it is important to understand the process and plan your strategy well.<\/p>\n<p style=\"text-align: left;\"><strong>How to Tackle Fake Google Reviews?<\/strong><\/p>\n<p style=\"text-align: left;\">As discussed, negative reviews can adversely affect your business ratings in front of your online customers. Unfortunately, you cannot remove or hide Google reviews even if they are fake. Being a small\/mid-size business organization, you should tackle it calmly but smartly. So, let\u2019s follow these instructions to deal with Fake negative reviews:<\/p>\n<p style=\"text-align: left;\"><strong>Step 1: Act Smart<\/strong><\/p>\n<p style=\"text-align: left;\">When you see any negative review on your Google My Business page, take these initial steps:<\/p>\n<ul style=\"text-align: left;\">\n<li><strong>Stay Cool, Stay Calm:<\/strong><\/li>\n<\/ul>\n<p style=\"text-align: left;\">Don\u2019t loose your temper while reading a false review. Take action calmly. Don\u2019t respond at all if you are in anger. It will communicate a wrong message.<\/p>\n<ul style=\"text-align: left;\">\n<li><strong>Research the Incident<\/strong><\/li>\n<\/ul>\n<p style=\"text-align: left;\">Do your research before you reply. Talk to your internal team and ask about the issue. Communicate privately with the reviewer to find the complete details from his\/her end.<\/p>\n<ul style=\"text-align: left;\">\n<li><strong>Respond Back To A Negative Review<\/strong><\/li>\n<\/ul>\n<p style=\"text-align: left;\">Once you\u2019ve done your investigation and have all facts in place, respond back politely. Clearly state what your company is doing to resolve the issue, how much user satisfaction is important for you, and share with them steps that are being taken. Please note that you should always reply back whether positive or negative review. This will re-establish the reviewer\u2019s trust and he may go back and change the review into positive.<\/p>\n<p style=\"text-align: left;\"><strong>Step 2:\u00a0 Flag The Fake Review<\/strong><\/p>\n<p style=\"text-align: left;\">You have approached the user online and off-line still he has not responded or you investigation reveals that the reviewer\u2019s profile is fake. What can you do in this situation? You can now \u2018flag the review\u2019. Notify the Google team regarding a violation of their<strong>\u00a0<\/strong>review policy\u00a0<strong>by flagging the review.<\/strong><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-4737\" src=\"http:\/\/www.puredesign-folio.com\/pds-blog-test\/wp-content\/uploads\/2018\/05\/1-1-2-1.jpg\" alt=\"\" width=\"800\" height=\"300\" srcset=\"https:\/\/www.puredesignsolution.com\/blog\/wp-content\/uploads\/2018\/05\/1-1-2-1.jpg 800w, https:\/\/www.puredesignsolution.com\/blog\/wp-content\/uploads\/2018\/05\/1-1-2-1-300x113.jpg 300w, https:\/\/www.puredesignsolution.com\/blog\/wp-content\/uploads\/2018\/05\/1-1-2-1-768x288.jpg 768w, https:\/\/www.puredesignsolution.com\/blog\/wp-content\/uploads\/2018\/05\/1-1-2-1-585x219.jpg 585w\" sizes=\"auto, (max-width: 800px) 100vw, 800px\" \/><\/p>\n<p><strong>How to Flag the FAKE Review?<\/strong><\/p>\n<ul style=\"text-align: left;\">\n<li>Take your cursor where a user has given the rating. A flag icon will appear on which you can click to mark as \u2018flag\u2019.<\/li>\n<li>Once you click on it, it will take you to Report a policy violation page.<\/li>\n<li>Enter your company\u2019s e-mail address and select the Violation Type.<\/li>\n<\/ul>\n<p style=\"text-align: left;\">Make sure several people of your company flag that specific review together. Similar action from multiple people may help to get recognized quickly and in turn, fast action.<\/p>\n<p style=\"text-align: left;\"><strong>Step 3: What if a review is not removed using the flagging method?\u00a0 <\/strong><\/p>\n<p style=\"text-align: left;\">You are done with the flagging but are unable to get rid of Google My Business Account from negative or fake Google Reviews. Now what? Don\u2019t get disappointed. Google has certain policies to deal with such issues. Get in touch with Google Support associate<strong>.<\/strong> Follow the instructions to get connected with them:<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-4733\" src=\"http:\/\/www.puredesign-folio.com\/pds-blog-test\/wp-content\/uploads\/2018\/05\/1-2-2.jpg\" alt=\"\" width=\"800\" height=\"300\" srcset=\"https:\/\/www.puredesignsolution.com\/blog\/wp-content\/uploads\/2018\/05\/1-2-2.jpg 800w, https:\/\/www.puredesignsolution.com\/blog\/wp-content\/uploads\/2018\/05\/1-2-2-300x113.jpg 300w, https:\/\/www.puredesignsolution.com\/blog\/wp-content\/uploads\/2018\/05\/1-2-2-768x288.jpg 768w, https:\/\/www.puredesignsolution.com\/blog\/wp-content\/uploads\/2018\/05\/1-2-2-585x219.jpg 585w\" sizes=\"auto, (max-width: 800px) 100vw, 800px\" \/><\/p>\n<p style=\"text-align: left;\"><strong>\u00a0 \u00a0 \u00a0 (a) Look at Google My Business Dashboard to Connect with Google Support Associate<\/strong><\/p>\n<ol style=\"text-align: left;\">\n<li>Log into your GMB page.<\/li>\n<li>Go to the Reviews section.<\/li>\n<li>Click on the home menu and select Support.<\/li>\n<li>Choose a method of Contact \u2013 Phone or Email.<\/li>\n<li>Fill in the necessary contact parameters, Add a screenshot of the review in question, and wait patiently (you should hear back within 24-48 Hours).<\/li>\n<\/ol>\n<p style=\"text-align: left;\"><strong>\u00a0 \u00a0 \u00a0 (b) Go to Your <\/strong><a href=\"http:\/\/puredesignsolution.com\/blog\/competitor-twitter-get-clues-twitter-advanced-search\/\"><strong>Twitter Account<\/strong><\/a><strong> and Tweet the Google Small Business Support Team <\/strong><\/p>\n<p style=\"text-align: left;\">\u00a0 \u00a0 \u00a0 \u00a0The Google small business team is knowledgeable and authorized by Google to tackle such issues. They take around 24 \u2013 48 hours to come back.<\/p>\n<p style=\"text-align: left;\"><strong>\u00a0 \u00a0 \u00a0(c) Ask the Google Community for Help<\/strong><\/p>\n<p style=\"text-align: left;\">\u00a0 \u00a0 Use Google support form to get connected with the community experts:<\/p>\n<ol style=\"text-align: left;\">\n<li>Go to Spam &amp; Policy Forum\u00a0in GMB.<\/li>\n<li>Search previous answer related to your issues or you can ask a question about your spammy\/fake review problem.<\/li>\n<li>Some community experts can help you to escalate and report your problems, as well as community managers can assist you there.<\/li>\n<\/ol>\n<p style=\"text-align: left;\"><strong>(d) Make Your Case<\/strong><\/p>\n<p style=\"text-align: left;\">If you\u2019ve received a reply from Google Small Business team, what do you do next? You have to present your case study to them so that they can escalate it to Google. Just like a lawyer, you need gather facts, information and details about the case and fight for justice. Ideally, your case should include:<\/p>\n<ul style=\"text-align: left;\">\n<li>Why is the review false?<\/li>\n<li>How it violates Google policies?<\/li>\n<li>Why it should be removed?<\/li>\n<li>Any images, links, or other details that backup your claim?<\/li>\n<\/ul>\n<p style=\"text-align: left;\">Once those support associates review and approve your case, you will get a call back from the concerned person who will assist you throughout the case and get this resolved just like a lawyer does.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-4738\" src=\"http:\/\/www.puredesign-folio.com\/pds-blog-test\/wp-content\/uploads\/2018\/05\/3-3-1-1.jpg\" alt=\"\" width=\"800\" height=\"300\" srcset=\"https:\/\/www.puredesignsolution.com\/blog\/wp-content\/uploads\/2018\/05\/3-3-1-1.jpg 800w, https:\/\/www.puredesignsolution.com\/blog\/wp-content\/uploads\/2018\/05\/3-3-1-1-300x113.jpg 300w, https:\/\/www.puredesignsolution.com\/blog\/wp-content\/uploads\/2018\/05\/3-3-1-1-768x288.jpg 768w, https:\/\/www.puredesignsolution.com\/blog\/wp-content\/uploads\/2018\/05\/3-3-1-1-585x219.jpg 585w\" sizes=\"auto, (max-width: 800px) 100vw, 800px\" \/><\/p>\n<p style=\"text-align: left;\">Remember, a negative review does not mean a fake review. Take action accordingly before submitting your case.<\/p>\n<p style=\"text-align: left;\">The above steps will help you to tackle your negative or fake google reviews. For more tech tips and to improve your search engine visibility, call us at <strong>0124 4143050<\/strong> or write us at<strong> <a href=\"mailto:info@puredesignsolution.com\">info@puredesignsolution.com<\/a>.<\/strong><\/p>\n<p style=\"text-align: left;\">Pure Design Solution is Gurgaon based leading digital marketing agency. At PDS, we believe in building brands with strong online reputation and credibility. To discover how online visibility can alter your brand\u2019s presence in this new age digital work, visit us at <strong><a href=\"http:\/\/www.puredesignsolution.com\/\">www.puredesignsolution.com.<\/a><\/strong><\/p>\n<p style=\"text-align: left;\">Stay tuned to our <strong><a href=\"https:\/\/www.facebook.com\/Puredesignsolution\">Facebook<\/a><\/strong>, <strong><a href=\"https:\/\/www.linkedin.com\/company\/pure-design-solution\/\">LinkedIn<\/a><\/strong>, <strong><a href=\"https:\/\/www.youtube.com\/channel\/UChQtYH-DunBYnGvCqYtsXhg\">YouTube<\/a><\/strong> and <a href=\"https:\/\/twitter.com\/PDS_digital\"><strong>Twitter<\/strong><\/a> page for more updates.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Are you exhausted of seeing yet another negative review on your Google My Business Account?&hellip;<\/p>\n","protected":false},"author":4,"featured_media":4730,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_lmt_disableupdate":"","_lmt_disable":"","footnotes":""},"categories":[37],"tags":[125,140,141,152,182],"class_list":["post-4726","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-digital-marketing","tag-fake-google-reviews","tag-google-my-business","tag-google-support-associate","tag-how-to-remove-fake-google-reviews","tag-negative-google-reviews"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>How to Tackle Negative or Fake Google Reviews?<\/title>\n<meta name=\"description\" content=\"If anyone drops a negative or fake Google reviews, it can dramatically lower your business ratings and reduce brand credibility online.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.puredesignsolution.com\/blog\/tackle-negative-fake-google-reviews\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How to Tackle Negative or Fake Google Reviews?\" \/>\n<meta property=\"og:description\" content=\"If anyone drops a negative or fake Google reviews, it can dramatically lower your business ratings and reduce brand credibility online.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.puredesignsolution.com\/blog\/tackle-negative-fake-google-reviews\/\" \/>\n<meta property=\"og:site_name\" content=\"Pure Design Solution\" \/>\n<meta property=\"article:published_time\" content=\"2018-05-23T10:40:01+00:00\" \/>\n<meta name=\"author\" content=\"meenakshi goyal\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:image\" 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